Privacy Policy

On The Hook Fish and Chips ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, onthehookfishandchips.com, or interact with our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the website.

We may collect information from you in several ways, including when you visit our website, place an order, subscribe to our newsletter, or contact us. The types of information we collect include:

Personal Information
Name
Email address
Mailing address
Phone number
Payment information (processed securely by third-party payment processors)

By providing your phone number, you consent to receiving recurring text messages regarding On The Hook Fish and Chips. You will be given the opportunity to opt-in to receiving SMS text messages on a recurring basis and you may opt-out at any time by texting STOP.

Non-Personal Information
Browser type
Device type
IP address
Geolocation data (if you consent)
Pages viewed and time spent on our website

We use the information we collect for the following purposes:

To provide and maintain our services: Including order processing, customer service, and delivery of your purchase.

To improve user experience: Analyze website traffic, trends, and user interactions to enhance our website functionality and content.

To communicate with you: For promotional emails, newsletters, offers, or updates (only if you opt in to receive them).

For security purposes: To protect against fraud, monitor website security, and comply with legal obligations.

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to help us run our business, including:

Payment processors
Delivery service partners
Email marketing platforms
Website analytics providers (e.g., Google Analytics)

These third-party providers only have access to the information needed to perform their specific functions and are required to protect your information in accordance with this policy.

Legal Disclosure
We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or to protect our rights and the rights of others.

We use cookies and similar technologies to track activity on our website and improve your experience. Cookies are small data files stored on your browser that help us remember your preferences. You can choose to disable cookies through your browser settings, but doing so may limit some functionality of our site.

Depending on your location, you may have the following rights regarding your personal information:

Access: You have the right to request copies of your personal data.
Correction: You have the right to request that we correct any information you believe is inaccurate.
Erasure: You have the right to request that we delete your personal data, under certain conditions.
Data Portability: You can request to transfer your data to another organization or directly to you.
To exercise any of these rights, please contact us using the information below.

We take the protection of your personal information seriously and use commercially reasonable measures to secure your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

On The Hook Fish and Chips
Email: [email protected]
Phone: 307-316-4665